Terms of service

TERMS OF SERVICE

Last Updated: July 20, 2026

OVERVIEW

Welcome to Carbongevity LLC ("Carbongevity," "we," "our," or "us").

These Terms of Service ("Terms") govern your access to and use of our website, online store, products, content, features, tools, and services (collectively, the "Services").

Our online store is powered by Shopify, which provides the e-commerce platform that enables us to sell our products. While Shopify provides the technology that powers our online store, all purchases made through this website are made directly from Carbongevity LLC.

By accessing or using our Services, creating an account, browsing our website, or purchasing any product, you agree to be legally bound by these Terms of Service, our Privacy Policy, and any additional policies referenced herein.

If you do not agree to these Terms, you should discontinue use of the Services immediately.

SECTION 1 – ACCESS AND ACCOUNT

By using our Services, you represent that you are at least the age of majority in your state or province of residence, or that you are the parent or legal guardian of a minor using the Services with your permission.

To access certain features of our Services or purchase products, you may be required to provide information including your name, email address, billing address, shipping address, payment information, and other account details.

You agree that all information you provide is accurate, current, and complete.

You are solely responsible for:

  • maintaining the confidentiality of your account credentials;
  • restricting access to your account;
  • all activities occurring under your account; and
  • promptly notifying us of any unauthorized access or suspected security breach.

Carbongevity reserves the right to suspend or terminate any account that contains inaccurate information, violates these Terms, or is used for fraudulent or unlawful purposes.

Accounts are personal and may not be sold, transferred, assigned, or shared without our prior written consent.

SECTION 2 – PRODUCTS

Carbongevity strives to accurately display and describe all products offered through our website.

However, actual colors, packaging, product appearance, labeling, or other visual characteristics may vary depending on:

  • your display settings;
  • your device;
  • manufacturing updates; or
  • regulatory changes.

Product descriptions, specifications, ingredients, packaging, pricing, availability, and labeling may be modified at any time without prior notice as we continue improving our products and complying with applicable laws and regulations.

We reserve the right to discontinue any product or limit the sale of any product to any individual, geographic region, or jurisdiction at our sole discretion.

We do not guarantee that every product will always be available.

SECTION 3 – ORDERS

Submission of an order does not constitute acceptance by Carbongevity.

Your order represents an offer to purchase our products.

Carbongevity reserves the right to accept, reject, cancel, or limit any order at its sole discretion.

Orders may be refused or cancelled for reasons including, but not limited to:

  • suspected fraud;
  • unauthorized transactions;
  • pricing errors;
  • inventory inaccuracies;
  • product availability;
  • shipping restrictions;
  • export restrictions;
  • violations of these Terms; or
  • any other reason we determine appropriate.

Payment must be successfully authorized before an order is accepted.

Once an order has entered processing, we may be unable to accommodate cancellation requests.

If we cancel or modify an order after payment has been received, we will refund any amount charged that is no longer owed.

Returns and refunds are governed exclusively by our Refund Policy.

Unless otherwise expressly agreed in writing, products purchased through our website are intended for personal use only and may not be purchased for unauthorized commercial resale.

SECTION 4 – PRICES AND BILLING

All prices displayed on our website are subject to change without prior notice.

Unless expressly stated otherwise, posted prices do not include:

  • applicable taxes;
  • customs duties;
  • import fees;
  • shipping charges; or
  • handling fees.

The price charged for a purchase will be the price in effect at the time your order is submitted and accepted.

From time to time we may offer promotional pricing, discounts, subscription pricing, bundles, coupon codes, or limited-time offers.

Separate promotional terms may apply to these offers.

You agree to provide accurate and complete payment information for every purchase.

You further represent that:

  • you are authorized to use the payment method provided;
  • all billing information is accurate;
  • your payment provider will honor the transaction; and
  • you are responsible for all applicable taxes and fees associated with your purchase.

SECTION 5 – SHIPPING AND DELIVERY

Carbongevity will make reasonable efforts to ship orders promptly.

Estimated delivery dates are estimates only and are not guaranteed.

We are not responsible for delays resulting from:

  • shipping carriers;
  • customs inspections;
  • weather conditions;
  • labor shortages;
  • supply chain disruptions;
  • governmental actions; or
  • events beyond our reasonable control.

Title to products and risk of loss pass to the customer upon delivery of the products to the shipping carrier.

Customers are responsible for providing an accurate shipping address.

Carbongevity is not responsible for shipments delayed, lost, or returned because of incorrect address information supplied by the customer.

SECTION 6 – INTERNATIONAL ORDERS

Customers ordering products outside the United States are solely responsible for determining whether the products may legally be imported into their country or jurisdiction.

Carbongevity makes no representation that products offered through our website comply with the laws of any jurisdiction outside the United States.

Customers are solely responsible for:

  • customs duties;
  • import taxes;
  • brokerage fees;
  • import permits;
  • regulatory approvals; and
  • compliance with local laws.

Carbongevity shall not be responsible for customs delays, import restrictions, confiscation, or refusal of delivery by foreign governmental authorities.

SECTION 7 – FORCE MAJEURE

Carbongevity shall not be liable for any delay or failure to perform its obligations where such delay or failure results from causes beyond our reasonable control.

Such events include, without limitation:

  • acts of God;
  • natural disasters;
  • fire;
  • flood;
  • earthquakes;
  • pandemics;
  • epidemics;
  • war;
  • terrorism;
  • civil unrest;
  • labor disputes;
  • transportation interruptions;
  • cyberattacks;
  • internet outages;
  • utility failures;
  • governmental actions;
  • supplier shortages; or
  • shipping carrier delays.

Performance shall be deemed suspended for the duration of such event.

SECTION 8 – INTELLECTUAL PROPERTY

All content made available through the Services, including but not limited to text, graphics, logos, trademarks, product names, product formulations, images, videos, software, website design, icons, documents, downloadable materials, marketing materials, and all other intellectual property (collectively, the "Content") is owned by Carbongevity LLC, its licensors, or its content providers and is protected under United States and international copyright, trademark, trade secret, and other intellectual property laws.

Nothing contained within the Services grants you any ownership rights or licenses in any intellectual property owned by Carbongevity.

Except as expressly authorized in writing by Carbongevity, you may not:

  • copy or reproduce any Content;
  • distribute or publish any Content;
  • modify or create derivative works;
  • sell or license any Content;
  • reverse engineer any software or technology;
  • use our trademarks or branding;
  • scrape or extract website content using automated means; or
  • use our Content for commercial purposes.

Unauthorized use of our intellectual property may result in civil and criminal penalties under applicable law.

SECTION 9 – THIRD-PARTY SERVICES

Our Services may integrate with or provide access to third-party websites, software, payment processors, social media platforms, analytics providers, shipping providers, or other services operated by independent third parties.

These third-party services are provided solely as a convenience.

Carbongevity does not own or control these third-party services and is not responsible for:

  • their availability;
  • their privacy practices;
  • their content;
  • their security;
  • their products or services; or
  • any damages arising from your use of them.

Your use of any third-party service is governed solely by that third party's own terms and privacy policies.

SECTION 10 – SHOPIFY PLATFORM

Carbongevity operates its online store using Shopify's e-commerce platform.

While Shopify provides the technology used to host and process our online store, all purchases made through this website are made directly from Carbongevity LLC.

Carbongevity is solely responsible for:

  • product quality;
  • product descriptions;
  • pricing;
  • customer service;
  • warranties (if any);
  • shipping;
  • returns;
  • refunds; and
  • all obligations relating to products sold through this website.

Shopify is not responsible for the quality, legality, safety, effectiveness, or performance of products sold by Carbongevity.

SECTION 11 – PRIVACY

Your submission of personal information through our website is governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, disclose, and protect your personal information.

By using our Services, you acknowledge that you have reviewed our Privacy Policy and consent to the practices described therein.

If you have questions regarding your personal information or wish to exercise any privacy rights available under applicable law, please contact us at:

contact@carbongevity.com

SECTION 12 – USER FEEDBACK

If you voluntarily submit suggestions, ideas, comments, testimonials, reviews, product feedback, recommendations, creative concepts, or other materials ("Feedback"), you grant Carbongevity a perpetual, irrevocable, worldwide, royalty-free, transferable, sublicensable license to use, reproduce, modify, publish, distribute, translate, display, and otherwise exploit such Feedback in any media now known or later developed.

You acknowledge that Carbongevity has no obligation to:

  • maintain Feedback in confidence;
  • compensate you for Feedback;
  • respond to Feedback; or
  • use any Feedback submitted.

You represent that any Feedback submitted is truthful and does not infringe upon the rights of any third party.

SECTION 13 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally our website may contain typographical errors, inaccuracies, omissions, or outdated information relating to:

  • product descriptions;
  • pricing;
  • promotions;
  • offers;
  • shipping charges;
  • availability;
  • ingredient listings; or
  • other product information.

Carbongevity reserves the right to correct any errors, inaccuracies, or omissions at any time without prior notice, including after an order has been submitted.

We are under no obligation to update information except where required by law.

SECTION 14 – PROHIBITED USES

You agree not to use the Services for any unlawful purpose or in violation of these Terms.

Without limitation, you agree not to:

  • violate any applicable law or regulation;
  • infringe the intellectual property rights of others;
  • transmit malware, viruses, ransomware, or malicious code;
  • interfere with the operation or security of the Services;
  • harvest or collect personal information without authorization;
  • impersonate another individual or entity;
  • engage in fraudulent transactions;
  • attempt unauthorized access to any system or account;
  • scrape, crawl, or mine data from the Services using automated tools;
  • interfere with other users' enjoyment of the Services; or
  • use the Services in any manner that could damage Carbongevity's reputation or operations.

Violation of this section may result in immediate suspension or termination of access to the Services.

SECTION 15 – ARTIFICIAL INTELLIGENCE AND AUTOMATED AGENTS

Certain features of our website, customer support, or purchasing process may utilize artificial intelligence, automated decision-making tools, or software agents provided by Carbongevity or third-party service providers.

Information generated through such tools is provided for general informational and customer service purposes only.

Although we strive for accuracy, automated responses may occasionally contain errors or incomplete information.

Carbongevity reserves the right to review, modify, or override any automated communication or transaction when necessary to ensure compliance with applicable laws, these Terms, or our business policies.

SECTION 16 – TERMINATION

Carbongevity reserves the right, in its sole discretion and without prior notice, to suspend, restrict, or terminate your access to the Services if we reasonably believe you have violated these Terms, engaged in fraudulent or unlawful conduct, interfered with the operation of the Services, or otherwise acted in a manner that may harm Carbongevity, its customers, or third parties.

Termination of access shall not affect any rights or obligations accrued prior to termination.

The provisions of these Terms that by their nature should survive termination, including but not limited to intellectual property rights, disclaimers, limitations of liability, indemnification, dispute resolution, arbitration, and governing law, shall survive termination indefinitely.

 

SECTION 17 – DISCLAIMER OF WARRANTIES

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES, WEBSITE, CONTENT, AND PRODUCTS PROVIDED BY CARBONGEVITY ARE PROVIDED ON AN "AS IS," "AS AVAILABLE," AND "WITH ALL FAULTS" BASIS.

EXCEPT AS EXPRESSLY STATED IN WRITING BY CARBONGEVITY, WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF:

  • MERCHANTABILITY;
  • FITNESS FOR A PARTICULAR PURPOSE;
  • TITLE;
  • NON-INFRINGEMENT;
  • ACCURACY;
  • RELIABILITY;
  • SECURITY;
  • CONTINUOUS AVAILABILITY; OR
  • ERROR-FREE OPERATION.

WE DO NOT WARRANT THAT:

  • THE SERVICES WILL ALWAYS BE AVAILABLE;
  • THE WEBSITE WILL BE FREE FROM INTERRUPTIONS;
  • THE WEBSITE WILL BE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS;
  • ANY DEFECTS WILL BE CORRECTED; OR
  • THE PRODUCTS WILL MEET EVERY INDIVIDUAL'S EXPECTATIONS.

YOUR USE OF THE SERVICES AND PRODUCTS IS ENTIRELY AT YOUR OWN RISK.

Some jurisdictions do not allow limitations on implied warranties. In such jurisdictions, the foregoing limitations shall apply only to the fullest extent permitted by law.

SECTION 18 – LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CARBONGEVITY LLC, ITS OWNERS, MEMBERS, MANAGERS, EMPLOYEES, OFFICERS, DIRECTORS, AFFILIATES, AGENTS, CONTRACTORS, LICENSORS, SUCCESSORS, AND ASSIGNS SHALL NOT BE LIABLE FOR ANY:

  • INDIRECT DAMAGES;
  • INCIDENTAL DAMAGES;
  • CONSEQUENTIAL DAMAGES;
  • SPECIAL DAMAGES;
  • EXEMPLARY DAMAGES;
  • PUNITIVE DAMAGES;
  • LOSS OF PROFITS;
  • LOSS OF REVENUE;
  • LOSS OF BUSINESS;
  • LOSS OF DATA;
  • LOSS OF GOODWILL;
  • BUSINESS INTERRUPTION; OR
  • ANY OTHER COMMERCIAL LOSS,

ARISING FROM OR RELATED TO:

  • YOUR USE OF THE SERVICES;
  • YOUR INABILITY TO USE THE SERVICES;
  • PRODUCTS PURCHASED THROUGH OUR WEBSITE;
  • WEBSITE ERRORS;
  • THIRD-PARTY SERVICES;
  • SHIPPING DELAYS;
  • PRODUCT AVAILABILITY; OR
  • THESE TERMS OF SERVICE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CARBONGEVITY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO ANY CLAIM SHALL NOT EXCEED THE AMOUNT ACTUALLY PAID BY YOU TO CARBONGEVITY FOR THE PRODUCT GIVING RISE TO THE CLAIM DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Nothing contained in these Terms shall limit liability where such limitation is prohibited by applicable law.

SECTION 19 – INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Carbongevity LLC, together with its owners, members, managers, employees, officers, directors, affiliates, agents, contractors, licensors, successors, and assigns, from and against any and all claims, demands, actions, damages, liabilities, judgments, settlements, losses, costs, and expenses, including reasonable attorneys' fees, arising out of or relating to:

  • your use of the Services;
  • your violation of these Terms;
  • your violation of applicable law;
  • your infringement of the rights of another person or entity;
  • your misuse of any product purchased from Carbongevity; or
  • any negligent, reckless, or intentional misconduct by you.

Carbongevity reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you.

SECTION 20 – SEVERABILITY

If any provision of these Terms is determined by a court or arbitrator of competent jurisdiction to be unlawful, invalid, or unenforceable, that provision shall be enforced to the maximum extent permitted by law, and the remaining provisions shall remain in full force and effect.

The invalidity of any provision shall not affect the enforceability of any remaining provision of these Terms.

SECTION 21 – ENTIRE AGREEMENT

These Terms of Service, together with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies expressly incorporated by reference, constitute the entire agreement between you and Carbongevity regarding your use of the Services.

These Terms supersede all prior or contemporaneous communications, proposals, representations, negotiations, or agreements relating to the subject matter herein.

No waiver of any provision shall constitute a continuing waiver unless expressly stated in writing by Carbongevity.

SECTION 22 – ASSIGNMENT

You may not assign, transfer, sublicense, delegate, or otherwise convey any rights or obligations under these Terms without the prior written consent of Carbongevity.

Carbongevity may assign or transfer its rights and obligations under these Terms, in whole or in part, without restriction, including in connection with a merger, acquisition, sale of assets, financing transaction, or corporate reorganization.

SECTION 23 – BINDING ARBITRATION

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

Except where prohibited by applicable law, any dispute, claim, or controversy arising out of or relating to these Terms, the Services, or any product purchased from Carbongevity shall be resolved exclusively through final and binding arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules then in effect.

The arbitration shall be conducted before a single arbitrator.

Unless otherwise required by applicable law, arbitration shall take place in Orange County, California.

The arbitrator shall have exclusive authority to resolve any dispute regarding the interpretation, applicability, enforceability, or formation of these Terms.

Judgment upon the arbitration award may be entered in any court having jurisdiction.

Each party shall bear its own attorneys' fees and costs unless otherwise awarded by the arbitrator or required by applicable law.

Nothing in this section prevents either party from seeking temporary injunctive or equitable relief from a court of competent jurisdiction when necessary to protect intellectual property rights or confidential information.

SECTION 24 – CLASS ACTION WAIVER

To the fullest extent permitted by law, all claims and disputes shall be resolved solely on an individual basis.

You agree that you shall not participate in any class action, consolidated action, representative action, mass arbitration, or private attorney general proceeding against Carbongevity.

You expressly waive any right to serve as a class representative or class member in any such proceeding.

If this Class Action Waiver is determined to be unenforceable, then only that portion shall be severed, and the remainder of these Terms shall remain in effect.

SECTION 25 – GOVERNING LAW

These Terms of Service shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles.

Subject to the Binding Arbitration provisions above, any legal action permitted to proceed in court shall be brought exclusively in the state or federal courts located in Orange County, California.

You consent to the personal jurisdiction of those courts and waive any objection based on venue or forum non conveniens.

SECTION 26 – CHANGES TO THESE TERMS

Carbongevity reserves the right to modify, revise, or replace these Terms of Service at any time in its sole discretion.

Any changes become effective immediately upon posting on our website unless otherwise stated.

Your continued use of the Services after updated Terms have been posted constitutes your acceptance of those revised Terms.

We encourage you to review these Terms periodically to remain informed of any updates.

SECTION 27 – CONTACT INFORMATION

Questions regarding these Terms of Service should be directed to:

Carbongevity LLC

14252 Culver Dr., Suite A #466

Irvine, California 92604

United States

Email: contact@carbongevity.com