Shipping policy

Shipping Policy

Effective Date: July 20, 2026

At Carbongevity, we are committed to processing and shipping your order as quickly and efficiently as possible. This Shipping Policy explains how orders are processed, shipped, and delivered.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received and verified.

Orders are processed Monday through Friday, excluding weekends and U.S. federal holidays.

During periods of high demand, promotional events, or holidays, processing times may be slightly longer.

If there is a significant delay in processing your order, we will notify you using the contact information provided with your purchase.

Shipping Methods

Shipping options and estimated delivery times are displayed during checkout.

Available carriers may include USPS, UPS, FedEx, DHL, or other shipping providers selected by Carbongevity.

Estimated delivery dates are provided as estimates only and are not guaranteed.

Domestic Shipping

We currently ship throughout the United States.

Delivery times vary depending on the shipping method selected and the destination.

Typical delivery estimates are:

  • Standard Shipping: 3–7 business days
  • Expedited Shipping: 1–3 business days (where available)

Actual delivery times may vary.

International Shipping

Carbongevity ships to many international destinations.

International delivery times vary depending on:

  • destination country;
  • customs processing;
  • local postal services; and
  • import regulations.

Customers are responsible for:

  • customs duties;
  • VAT or GST;
  • import taxes;
  • brokerage fees; and
  • any additional governmental charges imposed by the destination country.

Carbongevity is not responsible for delays caused by customs agencies or local import authorities.

Order Tracking

Once your order ships, you'll receive a shipping confirmation email containing tracking information whenever available.

Please allow up to 24 hours for tracking information to become active after receiving your shipping confirmation.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Carbongevity is not responsible for delays, lost shipments, or additional shipping costs resulting from incorrect or incomplete shipping information provided during checkout.

If you notice an error in your shipping address, please contact us immediately at:

contact@carbongevity.com

We'll make every reasonable effort to update your address before your order ships.

Lost or Stolen Packages

Once an order has been transferred to the shipping carrier, delivery is under the control of that carrier.

If tracking indicates your package was delivered but you have not received it, we recommend:

  • checking with household members or neighbors;
  • checking around your property for secure delivery locations;
  • contacting the shipping carrier directly; and
  • contacting us if additional assistance is needed.

Carbongevity will gladly assist in locating your shipment, but we cannot guarantee replacement or reimbursement for packages confirmed as delivered by the carrier.

Damaged Shipments

Please inspect your order immediately upon delivery.

If your shipment arrives damaged, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

  • your order number;
  • photographs of the damaged product;
  • photographs of the shipping box;
  • photographs of the shipping label; and
  • a brief description of the damage.

We'll work with you to provide an appropriate resolution, which may include a replacement, store credit, or refund.

Delayed Deliveries

While we strive to meet estimated delivery times, Carbongevity is not responsible for shipping delays caused by circumstances beyond our reasonable control, including:

  • severe weather;
  • natural disasters;
  • carrier delays;
  • customs inspections;
  • labor disruptions;
  • transportation interruptions;
  • governmental actions;
  • public health emergencies; or
  • other force majeure events.

Refused or Undeliverable Shipments

If a shipment is refused by the recipient or returned to Carbongevity because of:

  • an incorrect shipping address;
  • failure to claim the package;
  • refusal to pay customs charges;
  • or unsuccessful delivery attempts,

the customer may be responsible for:

  • return shipping charges;
  • reshipping fees; and
  • any additional costs incurred by Carbongevity.

Refunds for returned shipments may be reduced by applicable shipping and handling costs.

Shipping Restrictions

Carbongevity reserves the right to limit or refuse shipments to certain countries, regions, or jurisdictions where shipping is prohibited or impractical due to legal, regulatory, or logistical reasons.

Policy Updates

Carbongevity may update this Shipping Policy periodically to reflect changes in our shipping practices or applicable laws.

Any updates become effective immediately upon posting to our website.

Contact Us

If you have any questions regarding shipping or your order, please contact:

Carbongevity LLC

14252 Culver Dr., Suite A #466

Irvine, California 92604

United States

Email: contact@carbongevity.com