Privacy policy

Carbongevity Privacy Policy

Last Updated: July 20, 2026

Privacy Policy

Carbongevity LLC ("Carbongevity," "we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your personal information when you visit our website, purchase our products, create an account, subscribe to our communications, or otherwise interact with us.

Our website and online store are powered by Shopify, which provides the e-commerce platform that enables us to sell our products and services. As part of providing these services, Shopify may collect and process certain information as described in this Privacy Policy and Shopify's own Privacy Policy.

Please read this Privacy Policy carefully before using our website or services. By accessing or using our website, placing an order, creating an account, or otherwise interacting with Carbongevity, you acknowledge that you have read and understood this Privacy Policy.

If you do not agree with this Privacy Policy, please discontinue use of our website and services.

Personal Information We Collect

The type of personal information we collect depends on how you interact with Carbongevity. We collect only the information reasonably necessary to operate our business, fulfill orders, provide customer support, improve our services, and comply with applicable legal obligations.

Depending on your interaction with us, we may collect the following categories of information:

Contact Information

This may include:

  • First and last name
  • Billing address
  • Shipping address
  • Email address
  • Telephone number

Account Information

If you create an account with Carbongevity, we may collect information including:

  • Username
  • Password
  • Account preferences
  • Order history
  • Saved addresses
  • Wishlist items

Order and Transaction Information

When you make a purchase, we may collect information including:

  • Products purchased
  • Items added to your shopping cart
  • Purchase history
  • Order value
  • Shipping method
  • Payment confirmation
  • Refunds
  • Returns
  • Exchanges

For your security, Carbongevity does not store your complete credit card or debit card numbers. Payment information is securely processed by our authorized payment providers.

Payment Information

Payments made through our website are processed by secure third-party payment processors.

Depending on your chosen payment method, these providers may collect information such as:

  • Payment card details
  • Billing address
  • Transaction identifiers
  • Payment authorization information

Carbongevity does not receive or store your full payment card number.

Communications

If you contact us, we may collect information you voluntarily provide, including:

  • Customer support inquiries
  • Product questions
  • Feedback
  • Survey responses
  • Reviews
  • Emails
  • Other correspondence

Device Information

When you visit our website, we may automatically collect information about the device you use, including:

  • IP address
  • Browser type
  • Operating system
  • Device identifiers
  • Language settings
  • Time zone
  • Referring websites

Website Usage Information

We may automatically collect information regarding how visitors interact with our website, including:

  • Pages viewed
  • Products viewed
  • Time spent on pages
  • Navigation paths
  • Click activity
  • Shopping cart activity
  • Search terms
  • Referral sources

This information helps us improve our website, customer experience, and services.

How We Collect Information

We collect personal information in several ways.

Information You Provide Directly

You may provide information when you:

  • Create an account
  • Place an order
  • Subscribe to our newsletter
  • Join a waitlist
  • Submit a contact form
  • Leave a review
  • Contact customer support
  • Participate in promotions
  • Communicate with us through email or social media

Information Collected Automatically

When you use our website, certain information is collected automatically through technologies including:

  • Cookies
  • Pixels
  • Web beacons
  • Log files
  • Analytics tools
  • Similar tracking technologies

These technologies help us:

  • Remember your preferences
  • Improve website functionality
  • Analyze website traffic
  • Prevent fraud
  • Measure marketing performance
  • Personalize your experience

More information about cookies can be found later in this Privacy Policy.

Information From Third Parties

We may also receive information from trusted third parties, including:

  • Shopify
  • Payment processors
  • Shipping providers
  • Analytics providers
  • Marketing partners
  • Fraud prevention services

These third parties provide information only as necessary to help us operate our business and fulfill our obligations to our customers.

Our Commitment to Your Privacy

We believe privacy is an important part of earning and maintaining your trust.

Carbongevity does not sell your personal information.

We only collect the information reasonably necessary to operate our business, process orders, communicate with customers, improve our services, comply with legal obligations, and protect the security of our website and customers.

When we work with trusted service providers, they receive only the information necessary to perform the services they provide on our behalf and are expected to protect that information appropriately.

 

 

How We Use Your Personal Information

Carbongevity uses your personal information only for legitimate business purposes and in accordance with applicable privacy laws.

Depending on how you interact with us, we may use your personal information for the following purposes.

Fulfilling Orders and Providing Our Services

We use your personal information to:

  • Process and fulfill your orders.
  • Process payments.
  • Arrange shipping and delivery.
  • Provide order confirmations and shipping updates.
  • Process returns, refunds, and exchanges.
  • Maintain your customer account.
  • Respond to customer service inquiries.
  • Provide warranty or product support where applicable.

Without this information, we may be unable to provide our products or services.

Improving Our Website and Customer Experience

We continually strive to improve our products and website.

Your information may be used to:

  • Improve website functionality.
  • Personalize your shopping experience.
  • Remember your preferences.
  • Recommend products based on previous purchases or browsing activity.
  • Analyze website performance.
  • Understand customer behavior and purchasing trends.
  • Improve product offerings and customer service.

Marketing and Promotional Communications

With your consent where required by law, we may send you promotional communications regarding:

  • New products
  • Product launches
  • Educational content
  • Health and wellness information
  • Company news
  • Special offers
  • Discounts
  • Promotions
  • Events

You may unsubscribe from marketing emails at any time by:

  • Clicking the Unsubscribe link included in any promotional email; or
  • Emailing us directly at contact@carbongevity.com.

Please note that even if you opt out of marketing communications, we may still send transactional communications relating to:

  • Orders
  • Shipping updates
  • Returns
  • Customer service
  • Account notifications
  • Security notices
  • Other important business communications

Website Security and Fraud Prevention

Protecting our customers is important to us.

We may use personal information to:

  • Verify customer identity.
  • Detect fraudulent transactions.
  • Prevent unauthorized account access.
  • Monitor suspicious activity.
  • Protect our website and systems.
  • Investigate potential violations of our Terms of Service.
  • Protect Carbongevity, our customers, and third parties from fraud or unlawful activity.

Legal Compliance

We may use personal information to:

  • Comply with applicable laws and regulations.
  • Respond to lawful requests from government authorities.
  • Respond to court orders or subpoenas.
  • Resolve legal disputes.
  • Enforce our agreements and policies.
  • Protect our legal rights and the rights of others.

How We Share Personal Information

Carbongevity respects your privacy.

We do not sell your personal information.

We share personal information only when necessary to operate our business, fulfill customer orders, improve our services, comply with legal obligations, or protect our rights.

Depending on the circumstances, we may share information with the following categories of recipients.

Shopify

Our online store is hosted by Shopify.

When you use our website, Shopify processes certain information on our behalf in order to:

  • Host our online store.
  • Process orders.
  • Secure payment transactions.
  • Prevent fraud.
  • Maintain customer accounts.
  • Improve website functionality.

Your use of Shopify's services is also subject to Shopify's own Privacy Policy.

Payment Providers

Payments are securely processed by authorized third-party payment processors.

These providers receive only the information necessary to complete your transaction securely.

Carbongevity does not store your full payment card information.

Shipping and Fulfillment Providers

To deliver your orders, we may share necessary information with shipping carriers and fulfillment providers, including:

  • Your name
  • Shipping address
  • Telephone number (where required)
  • Order details

This information is used solely to deliver your purchase.

Service Providers

We work with trusted third-party companies that help us operate our business.

These providers may include companies that assist with:

  • Website hosting
  • Payment processing
  • Shipping
  • Email communications
  • Customer support
  • Analytics
  • Fraud prevention
  • Cloud storage
  • Marketing services

These service providers are authorized to use your information only as necessary to perform services on our behalf.

Business Partners

From time to time, we may work with trusted business partners to provide services, promotions, or educational content.

When personal information must be shared for these purposes, we limit the information shared to what is reasonably necessary.

Business Transfers

If Carbongevity is involved in:

  • a merger,
  • acquisition,
  • financing,
  • restructuring,
  • sale of assets,
  • or bankruptcy,

customer information may be transferred as part of that transaction, subject to applicable law.

Legal Requirements

We may disclose personal information when we believe doing so is necessary to:

  • comply with applicable law;
  • comply with a court order or legal process;
  • respond to lawful requests from governmental authorities;
  • enforce our Terms of Service or other agreements;
  • investigate suspected fraud or illegal activity; or
  • protect the rights, property, or safety of Carbongevity, our customers, or others.

With Your Consent

We may also share personal information when:

  • you specifically request that we do so;
  • you authorize us to share information with another party;
  • or you otherwise provide your consent.

Our Commitment to Responsible Data Sharing

Whenever possible, Carbongevity limits the amount of personal information shared with third parties.

We work only with service providers that help us operate our business, and we expect those providers to maintain appropriate safeguards to protect customer information.

We do not sell customer information or disclose personal information for purposes unrelated to operating and improving our business, fulfilling customer orders, or complying with applicable legal obligations.

 

 

Cookies and Similar Technologies

Carbongevity uses cookies and similar technologies to provide a better experience when you visit our website.

Cookies are small text files stored on your device that help websites recognize your browser and remember certain information.

We use cookies and similar technologies for purposes including:

  • Remembering your shopping cart and preferences.
  • Keeping you signed in to your account.
  • Improving website performance.
  • Understanding how visitors use our website.
  • Measuring the effectiveness of marketing campaigns.
  • Preventing fraud and maintaining website security.
  • Personalizing your shopping experience.

Some cookies are necessary for the website to function properly, while others help us improve our services and understand customer behavior.

You may control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website and limit certain features or services.

Analytics

We may use analytics tools to better understand how visitors interact with our website.

These tools may collect information such as:

  • Pages visited
  • Time spent on pages
  • Navigation paths
  • Products viewed
  • Device information
  • Browser type
  • Approximate geographic location
  • Referring websites

This information is generally analyzed in aggregate to help us improve our website, products, and customer experience.

Analytics information is not used to identify individual visitors unless necessary for security or fraud prevention.

Advertising and Marketing Technologies

We may use advertising and marketing technologies to better understand customer interests and to provide more relevant marketing communications.

These technologies may help us:

  • Measure advertising performance.
  • Understand customer engagement.
  • Deliver advertisements that may be more relevant to your interests.
  • Prevent repetitive advertising.
  • Improve future marketing campaigns.

Depending on your location and applicable law, you may have the right to opt out of certain advertising-related processing.

If you wish to exercise any applicable privacy rights regarding marketing or advertising, please contact us at:

contact@carbongevity.com

You may also unsubscribe from promotional emails at any time by using the unsubscribe link contained within our marketing emails.

Shopify Technologies

Our online store is hosted by Shopify.

As part of providing our online store, Shopify may collect and process certain information necessary to:

  • Host our website.
  • Process payments.
  • Secure customer accounts.
  • Prevent fraud.
  • Improve platform performance.
  • Maintain the functionality of our online store.

Shopify acts as one of our trusted service providers for operating our e-commerce platform.

For additional information regarding Shopify's own privacy practices, you may review Shopify's Privacy Policy directly on Shopify's website.

Third-Party Websites

Our website may contain links to third-party websites, social media platforms, educational resources, or other external services.

These third-party websites operate independently from Carbongevity.

We are not responsible for:

  • their privacy practices;
  • their security practices;
  • their content;
  • or how they collect or process personal information.

We encourage you to review the privacy policies of any third-party websites before providing personal information.

The inclusion of a link on our website does not constitute an endorsement of any third-party products, services, or content unless expressly stated.

Social Media

If you interact with Carbongevity through social media platforms, the information you share may also be subject to the privacy policies and terms of those platforms.

Any information you voluntarily make public on social media may be visible to other users and may be collected or used by others.

Carbongevity is not responsible for the privacy practices of social media platforms.

Children's Privacy

Carbongevity's products and services are intended for adults.

Our website is not directed toward children under the age of 18, and we do not knowingly collect personal information from individuals under the age of 18.

If you believe a child has provided us with personal information, please contact us immediately at:

contact@carbongevity.com

If we become aware that we have inadvertently collected personal information from a child without appropriate authorization, we will take reasonable steps to delete that information as required by applicable law.

Security of Your Information

Carbongevity takes the security of your personal information seriously.

We maintain commercially reasonable administrative, technical, and physical safeguards designed to protect personal information against:

  • unauthorized access;
  • unauthorized disclosure;
  • misuse;
  • alteration;
  • accidental loss; and
  • destruction.

Although we strive to use industry-standard security practices, no method of electronic transmission or storage is completely secure.

Accordingly, we cannot guarantee absolute security of any information transmitted to or stored by our systems.

Customers should also help protect their information by:

  • choosing strong passwords;
  • protecting account credentials;
  • logging out of shared devices; and
  • promptly notifying us of any suspected unauthorized access.

Data Retention

We retain personal information only for as long as reasonably necessary to:

  • fulfill customer orders;
  • provide our products and services;
  • maintain customer accounts;
  • comply with legal, accounting, and tax obligations;
  • resolve disputes;
  • enforce our agreements; and
  • protect our legal rights.

When personal information is no longer required for these purposes, we will securely delete, anonymize, or otherwise dispose of it in accordance with applicable law and our internal retention practices.

Retention periods may vary depending on the type of information and the legal obligations applicable to that information.

Data Minimization

Carbongevity is committed to collecting only the personal information reasonably necessary to operate our business and serve our customers.

We strive to minimize the amount of personal information we collect, retain, and share, and we continually evaluate our practices to ensure that personal information is handled responsibly and in accordance with applicable privacy laws.

Your Privacy Rights

Depending on where you reside, applicable privacy laws may provide you with certain rights regarding your personal information. These rights are not absolute and may vary depending on your jurisdiction and the circumstances under which we process your information.

Subject to applicable law, you may have the right to:

Right to Access

Request information regarding the personal information we collect, use, disclose, or otherwise process about you.

Right to Correct

Request correction of inaccurate or incomplete personal information that we maintain about you.

Right to Delete

Request that we delete personal information we maintain about you, subject to certain legal or business exceptions.

Please note that we may retain certain information where required by law or where necessary to complete transactions, resolve disputes, enforce agreements, or protect our legal rights.

Right to Data Portability

Where applicable, you may request a copy of certain personal information you have provided to us in a portable format.

Right to Withdraw Consent

Where our processing is based on your consent, you may withdraw that consent at any time.

Withdrawal of consent will not affect processing that occurred before the withdrawal.

Right to Opt Out of Marketing Communications

You may opt out of receiving promotional emails from Carbongevity at any time by:

  • clicking the Unsubscribe link contained in any marketing email; or
  • emailing us directly at contact@carbongevity.com.

Even if you opt out of promotional communications, we may continue to send non-promotional communications relating to:

  • orders;
  • customer service;
  • shipping updates;
  • account administration;
  • product safety notices; and
  • other important transactional communications.

How to Exercise Your Privacy Rights

If you wish to exercise any of your privacy rights, including requesting access to, correction of, deletion of, or information about your personal information, please contact us at:

Email: contact@carbongevity.com

To protect your privacy and the security of your information, we may request additional information necessary to verify your identity before processing your request.

We will respond to verified requests within the time required by applicable law, generally within 30 days.

There is no fee for submitting a reasonable privacy request unless permitted by applicable law.

California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

Subject to applicable law, California residents may have the right to:

  • know what personal information we collect;
  • request deletion of certain personal information;
  • request correction of inaccurate personal information;
  • request access to categories and specific pieces of personal information we maintain;
  • limit certain uses of sensitive personal information where applicable; and
  • exercise these rights without unlawful discrimination.

Carbongevity does not sell your personal information.

To exercise your California privacy rights, please contact:

contact@carbongevity.com

International Visitors

If you access our website from outside the United States, please be aware that your personal information may be transferred to, processed, and stored in the United States or other countries where our service providers operate.

These countries may have privacy laws that differ from those in your country of residence.

Where required by applicable law, we will implement appropriate safeguards designed to protect personal information transferred internationally.

Complaints

If you have questions or concerns regarding our privacy practices, we encourage you to contact us first so we may attempt to resolve your concerns promptly.

Please contact us at:

contact@carbongevity.com

If applicable law provides additional rights, you may also have the right to submit a complaint to the privacy regulator or data protection authority in your jurisdiction.

Changes to This Privacy Policy

Carbongevity may update this Privacy Policy from time to time to reflect:

  • changes in our business practices;
  • changes in applicable laws;
  • improvements to our services;
  • new technologies; or
  • other operational, legal, or regulatory developments.

When changes are made, we will update the "Last Updated" date at the beginning of this Privacy Policy.

Material changes may also be communicated through our website or by other appropriate means where required by law.

Your continued use of our website after any updated Privacy Policy becomes effective constitutes your acknowledgment of the revised policy.

Contact Us

If you have any questions regarding this Privacy Policy, wish to exercise your privacy rights, or have questions regarding how we collect or process your personal information, please contact us.

Carbongevity LLC

14252 Culver Dr., Ste A #466
Irvine, CA 92604
United States

Email: contact@carbongevity.com

Effective Date

This Privacy Policy is effective as of July 20, 2026, and supersedes any previous privacy policy published by Carbongevity.